Online Process
 

Once payment has been received by us we will confirm that your order has been accepted by sending an email confirmation to you at the email address you provide in your order form.

Items will then be dispatched and you will receive a shipping confirmation and tracking number via email.

Payment
 

We gladly accept Visa, MasterCard and Paypal. We also offer AfterPay for domestic orders. Unfortunately we cannot accept American Express. This store uses DPS for payments, and DPS automatically encrypts your confidential information in transit from your computer to ours, using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

All credit card and debit card holders are subject to validation and authorisation by us and our bank to maintain security and prevent fraud.

Pre-orders
 

If your order with us includes products which are on pre-order, we will hold your order until we have received all pre-ordered items. Your order will be shipped to you once fully complete. If you would prefer to receive in-stock and pre-order items separately, please place two separate orders.

Currency
 

Kali Yuga charges your credit card in Australian dollars. If you live outside Australia and have a foreign currency credit card, the amount in Australian dollars will be charged to your card using your provider's current exchange rate. Please remember that buy/sell exchange rates can differ depending on when your credit card provider processes the transaction, so the amount that appears on your credit card statement may be slightly different to the converted invoiced amount. Credit card companies may also charge international payment fees and/or commission for selling you foreign currency. Please contact your credit card provider directly for their terms and conditions.

Privacy and Security
 

We collect customer information so that we can process your orders as efficiently as possible.

All your information is kept secure and we will not disclose or share this information to other parties under any circumstances.

We do not record credit card details; all credits cards are processed use Stripe which uses the latest SSL technology to keep your information safe.

Joining our mailing list is optional but we recommend it! If you have signed up to our mailing list and would like to unsubscribe simply email us with unsubscribe in the subject area, and we shall remove you from the list. We will never share our mailing list with a third party.

Privacy Policy
 

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and you will not receive marketing emails from us just because you have placed an order in the past. Unless you want to receive our newsletter of course! You'll also be asked if you want to sign up if you place an order. We will not email you in the future unless you have given us your consent or it is directly relevant to an order you have placed.

The type of information we will collect about you includes: your name, address and email address. These are collected by Square Space / Stripe for the strict intention of processing your order and will not be used for any other purpose, nor will they be disclosed to a third party. As DPS processes all payments, we have no access to any credit card numbers or bank details at any point.

Customs Charges on International Orders
 

Some countries may charge customs or import duties when the package reaches your destination country and for which you may be liable. You may be asked to pay these charges before you can receive your delivery.

These charges are your responsibility and Kali Yuga cannot pay these charges on your behalf. WE recommend contacting your local customs office to gain more information on receiving orders from Australia.

Orders returned due to non payment of duties will be subject to further charges.